1. Introduction
Peaksy is operated by Symph, Inc., a company registered in the Philippines. References to "Peaksy," "we," "us," or "our" in this policy refer to Symph, Inc. operating as Peaksy.
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Peaksy platform.
This policy complies with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
By using Peaksy, you consent to the practices described in this policy.
3. Information We Collect
3.1 Information You Provide
We may collect the following information that you provide to us directly:
- Account information (name, email address, phone number, password) — when you create an account
- Profile information (profile photo, optional) — when you set up your profile
- Booking information (events booked, booking preferences) — when you book an event
- Payment information (payment method details) — at checkout (processed by payment partners)
- Communications (support inquiries, feedback) — when you contact us
- Reviews (event reviews and ratings) — when you post reviews
3.2 Information Collected Automatically
- Device information (browser type, operating system, device type) — for platform optimization
- Log data (IP address, access times, pages viewed) — for security and analytics
- Location data (general location such as city/region) — for event recommendations (only with permission)
3.3 Information from Third Parties
- Payment processors: transaction confirmations and status
- Organizers: attendance and event participation records
4. How We Use Your Information
We use your information for the purposes below and under the corresponding legal basis:
- Process your bookings and payments — contract performance
- Send booking confirmations and reminders — contract performance
- Communicate with you about your account — contract performance
- Send payment reminders via SMS or WhatsApp — legitimate interest
- Share your contact info with organizers for booked events — contract performance
- Improve and develop the Platform — legitimate interest
- Prevent fraud and ensure security — legitimate interest
- Send marketing communications (with your consent) — consent
- Comply with legal obligations — legal obligation
5. How We Share Your Information
5.1 With Organizers
When you book an event, we share the following with the organizer (for event coordination):
- Your name
- Contact information (phone, email)
- Booking details
5.2 With Service Providers
We work with trusted providers who help us operate the Platform. They only access data as needed and are bound by confidentiality.
- Payment processing: SymphPay, Maya — process payments securely
- SMS notifications: Semaphore — account verification, payment reminders
- Messaging: WhatsApp — notifications and reminders
- Cloud hosting: [Cloud Provider] — store and serve Platform data
5.3 For Legal Reasons
We may disclose your information if required by:
- Court orders or subpoenas
- Government or regulatory requests
- Protection of our rights, safety, or property
- Prevention of fraud or illegal activity
5.4 Business Transfers
If Peaksy is acquired, merged, or sells assets, your information may be transferred. We will notify you before your data is subject to a different privacy policy.
6. Data Retention
We retain data for the periods below, then securely delete or anonymize it:
- Account data: until account deletion + 1 year — account recovery, dispute resolution
- Booking history: 5 years — legal and tax requirements
- Payment records: 7 years — BIR (Bureau of Internal Revenue) requirements
- Support communications: 2 years — quality assurance, dispute resolution
- Marketing preferences: until you withdraw consent — respect your choices
7. Your Rights Under the Data Privacy Act of 2012
You have the following rights:
- Right to be informed — know what data we collect, why, and how we use it
- Right to access — request a copy of your personal data that we hold
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data, subject to legal retention requirements
- Right to object — object to processing for direct marketing or legitimate-interest purposes
- Right to data portability — request data in a structured, commonly used, machine-readable format
- Right to withdraw consent — withdraw consent where processing is based on consent
- Right to file a complaint — file a complaint with the National Privacy Commission
How to exercise your rights
Email: privacy@peaksy.app
We will respond within 30 days as required by the Data Privacy Act.
8. Data Security
We protect your data through:
- Encryption in transit: all data transmitted via HTTPS
- Encrypted storage: passwords are hashed and salted
- Access controls: only authorized personnel can access data
- Regular security reviews: we monitor for vulnerabilities
- Incident response: procedures for handling data breaches
No system is 100% secure. If a breach occurs that affects your data, we will notify you and the National Privacy Commission as required by law.
9. International Data Transfers
Your data is primarily stored in the Philippines. Some of our service providers may store data in other countries. When this happens, we ensure appropriate safeguards are in place as required by the Data Privacy Act.
10. Children's Privacy
Peaksy is not intended for users under 18 years old. We do not knowingly collect data from children under 18. If you are under 18, a parent or guardian must create an account on your behalf.
If we learn we have collected data from a child under 18 without parental consent, we will delete it promptly.
11. SMS and WhatsApp Communications
11.1 What We Send
- Account verification: one-time verification code at signup
- Payment reminders: reminder before remaining balance is charged
11.2 Your Consent
By providing your phone number and creating an account, you consent to receive these essential service messages.
11.3 Opting Out
You may opt out of non-essential communications by updating your notification preferences in your account settings. Note that some transactional messages (like booking confirmations) cannot be disabled.
12. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use the Platform
- Improve performance
You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.
13. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via:
- Email to your registered address
- Notice on the Platform
Your continued use after changes take effect constitutes acceptance.
By using Peaksy, you acknowledge that you have read and understood this Privacy Policy.